Privacy Policy

This website is managed by PT Sugih Cipta Utama (SCU Solution) located at Jl. Moch Ramdan No.49A, Cigereleng, Regol District, Bandung, West Java 40253, Indonesia. You can contact us via email at [email protected] or through our official contact numbers.

This policy applies to information collected through the main SCU Solution website and its associated pages (services, locations, projects, insights). Please note that this website also contains links or Call-to-Action (CTA) buttons that direct you to third-party platforms such as WhatsApp, which are governed by their respective privacy policies.

If you choose to contact us directly via WhatsApp, the information we may process includes: your name, company name, contact number, type of service required, and any project details you voluntarily share. This website does not store your personal data (such as form inputs) in our internal databases or backend servers.

For analytics and performance measurement purposes (such as Google Analytics), we may collect non-personal technical information such as device type, browser, source of visit (utm parameters), and pages viewed.

We obtain information when you interact with the website (via analytics cookies or session storage) and when you contact our team through a third-party platform (WhatsApp).

The information you provide is used solely to respond to consultations, plan site surveys, prepare technical proposals, and deliver related services. Analytical information is used to improve the user experience and performance of our website.

We process your data based on the consent you provide when contacting us, as well as our legitimate interest in providing the consultation and technology services you require before or after establishing a contractual relationship.

Contact buttons on our website will direct you to WhatsApp. Conversations take place entirely within the WhatsApp platform. We (and our partners) use this information for project consultation follow-ups. <!-- TODO_LEGAL_REVIEW: Verify Eltera's partnership status in processing initial inquiry data is formalized. -->

We use Session Storage to temporarily store marketing campaign attribution parameters. If analytics services are enabled, third-party cookies from Google Analytics may be placed on your device to measure website usage. You can configure your browser to refuse these cookies.

We may use third-party services such as Google Analytics. Data sent to analytics is technical and aggregated. Messages you type in the WhatsApp composer field are never recorded or sent to our analytics services.

Your information is only shared internally within PT Sugih Cipta Utama and with trusted third-party partners (such as Eltera, if applicable) bound by confidentiality to follow up on your project requests. SCU Solution does not sell users' personal data to advertisers.

Data obtained via WhatsApp is retained as long as necessary for the consultation process, project execution, and the warranty or maintenance period. <!-- TODO_LEGAL_REVIEW: Adjust retention schedules in accordance with corporate tax or warranty obligations -->

We strive to protect the information under our control using reasonable operational security standards. However, no method of electronic transmission or storage can be guaranteed to be completely risk-free.

In accordance with applicable data protection laws in Indonesia, you have the right to request information about, access, update, or delete your personal data within our control by contacting the company's official contacts.

Our B2B services are not directed to children, and we do not knowingly collect data from those who have not met the legal age limit.

We may update this policy from time to time. The latest version will always be available on this page with the update date indicated at the top.

If you have any questions regarding data privacy, you can contact us at [email protected] or through our official contact numbers.